Noise

Sound is an integral part of everyday life. However, sounds that are unwanted, unpleasant, or disruptive, and that negatively affect health or amenity, are considered noise. The perception of noise is subjective, as individuals vary in their sensitivity to sound.

The City’s Environmental Health Officers are responsible for managing neighbourhood noise, investigating noise complaints, and taking appropriate action to prevent and reduce unreasonable noise. Investigations may involve conducting sound level measurements at the affected premises using a sound level meter.

In Western Australia, noise is regulated under the Environmental Protection (Noise) Regulations 1997, which operate under the Environmental Protection Act 1986. These regulations aim to protect the community from unnecessary noise disturbance.

However, the regulations do not cover:

  • Noise from traffic on roads, or trains (except model trains).
  • Noise from aircraft (except model planes)
  • Noise from safety warning devices
  • Noise within one premises (e.g. within a single occupancy) 

Types of noise complaints and solutions available:

Construction 

Construction noise is allowed from 7.00am to 7.00pm, Monday to Saturday (excluding public holidays).

In certain circumstances, construction work may be allowed outside the standard hours where a builder or resident can demonstrate that the work is reasonably necessary. In these cases, a noise management plan must be submitted to and approved by the City’s Environmental Health team. For further information please see Regulation 13 Construction Sites.

Please fill out the Regulation 13 Application Form and email it to health@nedlands.wa.gov.au, along with relevant supporting documents.

Parties and 'Gathering' 

Noise from parties often exceeds permitted levels, but neighbours are generally more accepting of occasional events—especially when they’re notified in advance and the disturbance isn’t prolonged or excessive

If you are planning a party, you are encouraged to speak with your neighbours beforehand, as this can help reduce the likelihood of complaints. The City recommends providing the following information:

  • Date of the party
  • Contact phone number so the host can be notified if the music becomes too loud
  • Reassurance that music will be turned off or reduced to a level that cannot be heard by neighbours after 10.00pm

The City’s officers do not respond to noisy parties after hours and do not manage behavioural issues associated with parties. Complaints of this nature should be directed to Western Australia Police on 131 444. Police have the authority to issue directions, require music to be turned off, confiscate equipment, and take other necessary actions to maintain order.

Musical Instrument 

Musical instruments may be played between 7.00am and 7.00pm, Monday to Saturday, and between 9.00am and 7.00pm on Sundays and public holidays, for a maximum duration of one hour. Instruments must be played in a reasonable manner and must not unreasonably interfere with the health or amenity of neighbouring residents.

If you intend to play a musical instrument, it is recommended that you do so inside your home with windows and doors closed. This will help minimise noise impacts and reduce disturbance to neighbours.

Gardening and Power Tools (residential premises only)

Power tools and gardening equipment such as lawn mowers, whipper snippers, blower vacuums, chainsaws and hammers that make excessive noise, can be used for a maximum of two hours a day between 7.00am to 7.00pm Monday to Saturday, and 9.00am to 7.00pm Sundays and Public Holidays.

Air conditioners, pool pumps and other machinery noise 

Noise from air-conditioners, pool pumps and other mechanical equipment must comply with the assigned levels as stipulated in the Environmental Protection (Noise) Regulations 1997. Legal action can be taken against the owner and installer of a non-compliant, noisy air conditioner. 

With the reduction in housing block sizes and the consequent proximity of houses to each other, it is imperative that property owners and installers place air conditioners, pool pumps and other noisy machinery in the most suitable location. 

The Installers Guide to Air Conditioner Noise provides information to installers and residents regarding various factors that influence noise received by a neighbour. It is strongly recommended for consideration prior to the installation of an air-conditioner. 

Additional information and guidance to help you select and locate an appropriate air-conditioner is available at the City's Visual and Acoustic Privacy Guideline for Swimming Pool, Spas and Air-conditioners. 

Security or Car Alarm Noise 

The police can silence security and car alarms if the alarm is causing unreasonable noise and has persisted for at least 30 minutes. 

Where the alarm system becomes an ongoing issue, an Environmental Health Officer may be able to assist.  

Industrial and Commercial Noise 

If you have a complaint about noise from commercial and industrial sites, contact our environmental health team unless the noise is coming from a premise that is licensed or registered by the Department of Water and Environmental Regulation (DWER). To check if a premise is licensed by the DWER, use their search tool. 

Noise from Pubs, Clubs and Licensed Premises 

Noise from pubs, clubs, and other licensed premises must comply with the noise limits prescribed under the Environmental Protection (Noise) Regulations 1997. Complaints regarding noise from licensed premises may be made to the City or to the Department of Local Government, Regulation and Safety 

Reporting a noise problem

Noise to report 

Who to Contact 

How to Complain 

Aircraft 

Airservices Australia 

Noise Complaints & Information Service Hotline  
ph 1800 802 584 

Visit their webpage 

Noise from Council essential services including:

  • Waste collection
  • Road and drain cleaning
  • Cleaning of public places
  • Maintenance of verges and public places 

Ongoing – City of Nedlands 

Complete and return: 

  • A complaint form 
  • noise Log 

Noise from: 

  • Loud parties
  • Burglar alarms that have been sounding for >30 minutes 

Police – 131 444 and resident of the property 

Ongoing – City of Nedlands 

In the first instance: 

Complaints form 

 

Second and subsequent instances: 

Noise Log Guide & Noise Log 

Noise from:

  • Air conditioners
  • Swimming pools
  • Spas
  • Musical instruments on residential properties
  • Stereo music
  • Power tools on residential properties 

Resident of the property and City of Nedlands 

Complaints form & Noise Log 

Noise from:

  • Concerts/Events
  • Construction 

Event promoter or 
Construction company and City of Nedlands 

In the first instance: 

  • Contact event promoter or construction company 
  • Complaints form 

 
Second and subsequent instances: 

  • Complaints form 
  • Noise Log 

Passenger trains 

Public Transport Authority 

Phone: 13 62 13 

Traffic along major roads 

Main Roads Western Australia 

Phone: 13 81 38 

Out-of-hours works on rail network 

Public Transport Authority 

Phone: 13 62 13 

nightwork@pta.wa.gov.au 

visit their webpage 

In many cases, the most effective way to address concerns about a neighbour is to speak with them directly and work together to resolve the issue. Neighbours are often unaware that their activities are causing a disturbance and raising the matter early can help them understand your concerns and be more considerate in the future.

Tips for talking to neighbours: 

  • If you decide to speak with your neighbour, plan what you are going to say and remember a pleasant and calm approach is more likely to achieve the desired outcome 
  • Choose the best time to visit your neighbour and explain how the noise is distressing you and if possible, offer solutions. Some people may feel anxious about talking to neighbours and it is understandable if a resident does not feel comfortable in approaching them in this way 
  • Some residents may feel anxious or uncomfortable about approaching their neighbours, and this is completely understandable. You should only do so if you feel safe and confident.

If you wish to formally report a noise issue, you may submit a request online. Please select the appropriate category form the drop-down menu. Before submitting your request, please attach a duly filled-out Noise Investigation Request and any other relevant supporting evidence. You may also email us at health@nedlands.wa.gov.au.

Make a noise complaint

Documents